We aim to despatch all orders within 3- 4 working days (our all garments make to order). This will depend on fabric stock availability and some items may take a little longer to despatch. The majority of item's fabric are carried in stock. If however, you order an item which is not in stock we will back order this item for you if possible and despatch as soon as it comes back into stock. If there is a problem with your order or if we have insufficient stock and/or cannot fulfil your order we will contact you as soon as possible. Please allow a maximum of 5 days for the despatch of all orders.
Orders are despatched Monday - Friday, working days. Orders are not despatched on Weekends or national holidays (ie. Bank Holidays).
Orders placed with DHL Express will be sent as quickly as possible (depending on stock availability).
DELIVERY TIME GUIDELINES
The following delivery times should be used as a guideline only and not a guarantee of delivery times.
DHL Express Delivery - Typically within 3-4 working days, but please allow up to 6 working days.
EU Orders - Typically 3- 4 working days from despatch.
Rest of World Orders - Typically 3 - 5 working days from despatch.
Delivery times are estimated and intended as a guide only, and occasionally may take a little longer especially at busy times such as Christmas. All orders will be sent on a tracked or recorded service with the exception of orders for badges or small items. Postcode restrictions may apply to DHL Express, EMS register services.
FREE DELIVERY OFFER
For international customers we currently offer free standard delivery on orders over £300.
- The Free Delivery offer is only applicable to parcels being delivered within the UK,Nether land,Germany, and USA.
- Your order must be to the value of £300 or more (excluding delivery charges) to qualify.
- This offer is subject to change or cancellation without prior notice.
You can track your order by clicking the 'Order Tracking' tab at the top of the page. From here, you simply enter the order reference number and order pin we sent to you when you finished your order. This will then provide you with details such as your order's current status and what products are contained in the order. Once your parcel has been despatched, it will also provide you with parcel tracking details.
You can also track your orders aswell as view all your order history (only if the order was placed while you were signed in) through your account. Please note however this will only list orders made on MODFASHION GS REGISTERED ORDINARY PARTNERSHIP
AFTER YOUR ORDER HAS SHIPPED
If you need to change your delivery address after you have placed an order, please inform as soon as possible by emailing [email protected] . Please quote your order reference number and your name and address. Please note, we cannot normally alter a delivery address once your order has been despatched from our warehouse.
If your order is made up of multiple items, some items may be dispatched separately. You will only pay one delivery charge. Please note that your entire order should be delivered within the same delivery period, however each parcel may arrive at a different time.